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Many plumbing businesses feature a rotating selection of customers. New customers, one-time customers, and customers that come back to the business on an annual basis. Wasted time is wasted money, and in the world of plumbing, this can lead to a loss of customers and appointments. Instead of struggling to stay organized, a dedicated business IP PBX system can help keep your whole company organized and on track. An IP PBX system is essentially a digital phone service that can expand to many other devices. For plumbing businesses, there are five key benefits to using this system and implementing it for every employee on the payroll.

Emergency Calls

One key aspect of many plumbing businesses is getting contacted for emergency calls. Burst pipes, clogged drains, and broken water heaters are just a few of the problems that a plumber can run into on a daily basis. This also means that their business line, personal line, and home phone is ringing on a daily basis. Instead of guessing whether the next call is your mother-in-law or another plumbing emergency, a business IP PBX system can give you an exclusive line that is used for emergency calls. When someone calls this line, you know that it is strictly for plumbing emergencies.

Updated technology makes it easy to implement the digital line into current smartphones that you have. Using special software, the phone will have a separate number built into it for the emergency calls. When a call is made, it will pop-up on the screen and indicate that it is from the line. This helps you prepare, stay organized, and answer the important calls. When you are busy, you can set the phone so that only the emergency calls go through. This makes it easy to manage time and focus on the task at hand.

Vehicle Office Management

A lot of the plumber's time is spent on the road instead of at a traditional office. Keep everything connected with an updated business IP PBX system. By using a laptop or tablet, you can stay connected to all your contacts and call information through the system directly. When sitting in your work truck, you have the ability to access call logs, missed call information, voice mails, and messages from the office. The same system can be used to contact the office directly without having to go through the main line or get put on hold if other customers are calling.

Appointments

Stay on task with appointments and schedules while using an IP PBX system. One feature that helps with this is call recording. When someone calls to book an appointment, the call can be recorded. This allows you to listen back to the message to determine what the appointment is for, what time it is at, and what tools or supplies you need to bring. An advanced phone system can also provide address information, GPS mapping, and the ability to place notes on a customer's account. For example, you may add that a customer has a gravel driveway or hard to reach water tank that requires extra lighting. These small things can make the daily appointments a lot easier to manage.

Project Planning

Plumbers often need a variety of resources to get tools, parts, and other assistance for a job. With a dedicated business IP PBX system, you will have access to all of these items. You can instantly connect to the office to see what parts are available, contact parts suppliers to place quick orders, and have access to other professionals you may be working with like electricians.

Instant Messaging

When working with other plumbers and office workers, making multiple calls can be a hassle and waste a lot of time. Reduce the wasted time by using an IP PBX system that features instant messaging capabilities. For example, you set up a group message with everyone in the system to inform other employees of a canceled appointment. The messaging can also be used for quick updates if you're running late at a job or you arrive at a job early. The mass communication makes it easy to instantly connect and eliminate back and forth phone calls.

Work with IT professionals to have the IP system catered to your business needs. Customizing the phones will make it easier to manage for your plumbing business. Contact companies like Facet Corp voip phone system for more information.